Hello.



I recently purchased an Acer workstation with Windows XP SP2 installed on

it. After adding it to the domain, I cant access the CD/DVD drive or any USB

drives that I try to connect to it. I can't install any software either. I

keep getting messages like the one of the subject of this post, and I am

logged on to the computer as administrator.



I appreciate any help I can get.



Thanks,

Odracir

	
Quote:
	

	

		

			
				

					Originally Posted by odracir
					
				
				
Hello.



I recently purchased an Acer workstation with Windows XP SP2 installed on

it. After adding it to the domain, I cant access the CD/DVD drive or any USB

drives that I try to connect to it. I can't install any software either. I

keep getting messages like the one of the subject of this post, and I am

logged on to the computer as administrator.



I appreciate any help I can get.



Thanks,

Odracir
			
		
	
	
Exact same machine, exact same problem, (almost exact same time problem started). Also logged on as Administrator. It worked alright when I got the PC but about six weeks later the problem started.



All I have found so far is under Device Manager, USB Controllers - one of the USB Root Hubs has no value in the Device Usage fields. Usually this would be either enabled or disabled.



??

Hamster9

A function called Acer Lanscope has an icon on the bottom line. This offers the information that USB storage devices, Cds, DVDs etc were all 'locked'. I could find no way of accessing this program to change the settings so uninstalled the function via Add or Remove programs option in Control Panel which solved the problem.

It turns out that Acers ship with an utility called Acer lanScope that

sometimes works and sometimes it doesn't. I have two identical machines, one

is working fine and the other one is giving me the problem above. If you

look on your tray there is an icon for lanScope Agent, and if you click on

it, it will give you the information that will show that all your devices

are locked. Supposedly you should be able to control these settings using

the Acer eLock utility, but I couldn't change the settings so I had to

uninstall the lanScope application and disable all the services for the Acer

applications, namely the Memcheck and the Lock something something (sorry, I

don't remember the full name)



OEMs should stop loading their machines with their utilities. Windows works

fine when alone.



After I uninstalled the lanScope agent I was able to access devices again.



Reg,

Odracir.





--

Ricardo



"hamster9" <hamster9.2t94l7@no-mx.forums.yourdomain.com.au> wrote in message

news:hamster9.2t94l7@no-mx.forums.yourdomain.com.au...

>

> odracir;7750718 Wrote: 

>

> Exact same machine, exact same problem, (almost exact same time problem

> started). Also logged on as Administrator. It worked alright when I got

> the PC but about six weeks later the problem started.

>

> All I have found so far is under Device Manager, USB Controllers - one

> of the USB Root Hubs has no value in the Device Usage fields. Usually

> this would be either enabled or disabled.

>

> ??

> Hamster9

>

>

> --

> hamster9

	
Quote:
	

	

		

			
				

					Originally Posted by hamster9
					
				
				
Exact same machine, exact same problem, (almost exact same time problem started). Also logged on as Administrator. It worked alright when I got the PC but about six weeks later the problem started.



All I have found so far is under Device Manager, USB Controllers - one of the USB Root Hubs has no value in the Device Usage fields. Usually this would be either enabled or disabled.



??

Hamster9
			
		
	
	
planetbarbecue had exact same problem, 6 weeks and then no access to mass storage device. Than you so much for the advice, it worked! when I removed Acer lanScope in add/remove programs I had access again.

Pity I spent about 6 hours trying sort it our before I found your answer.



I did call into PC World where I purchased this acer computer and they said they had never had this problem with the PC's before. Now I do believe they may be hundreds of people out there with no access to mass strorage device's after 6 weeks of purchase.



Thanks again

planetbarbecue.co.uk

Hello All You Acer Blessed Fellow Sufferers.

Greetings!



Today,I decided to commit suicide...or something like it.I couldn't

take it anymore!!!

Went into Control Panel.

Add or Remove Programs.

Held my breath...

&

Removed EVERY TRACE of Acer this and that!@!

I'm ALIVE.

Hey.

There's nothing like listening to Buddha*Bar.

Again!On my CD drive.

Go for it!

Groove on All.

HAPPY*2008!!!

Mayora





--

marturner

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AcerPower M8 PC running XP



I can not thank you all enough. 

I spent ages on this looking through windows profiles and registry settings. 

It was all working a few weeks ago and has done since I bought the computer 

last Christmas, and then I tried to plug my new camera into the USB port last 

weekend and I started getting these 

"administrator has resticted access to your USB/3xxx port" and 

"administrator has resticted access to your CD/DVD ROM drivers". messages

Maybe something to do with a recent windows security patch that started this off?



Anyway removing LANScope agent from add/remove programs and a re-boot did the trick.



I also noticed a few weeks ago that the packaged NTI CD and DVD-Maker stopped working. 

Just displayed the splash screen and dissapeared. This now works again as well.



Fantastic and thanks again to whoever found out the cause.