I have Windows Vista Home Premium Edition and use Office 2007. I keep trying

to install these updates but they fail to install. I have rebooted my

notebook laptop on several occassions but its effect has yet to be seen. The

updates are Definition Update for Windowns Defender - KB915597 (Definition

1.18.2632.5) and Update for Outlook 2007 (KB933493). The error messages are

Code 80070714 and Code 80070643. When I follow the link for "get help" for

the latter code it provides the following:



Windows Update error 80070643



If you receive Windows Update error 80070643 while installing updates for

Microsoft Office 2003, you might need to restart the Office Source Engine

(OSE) service. Windows Update can automatically start the service to install

updates for Office products if the service is set to the default Manual

setting. If the service is disabled, you need to restart it, and then try to

install the latest updates for Office products again.



To restart the Office Source Engine (OSE) service

You must be logged on as an administrator to perform these steps.



Click to open Administrative Tools.



Double-click Services.  If you are prompted for an administrator password or

confirmation, type the password or provide confirmation.



If the Office Source Engine service is disabled, double-click it to open the

service properties.



Click the Startup type list, and then click Automatic (Delayed Start).



Under Service status, click Start.



If the problem persists after you take these steps, see this Knowledge Base

article on the Microsoft Help and Support website, or see Troubleshoot

problems with installing updates.



Help and Support search term: WindowsUpdate_80070643





However, I had a problem installing an update previously and have already

done this and I checked the settings and they remain enabled with delayed

start. Looking through the knowledge base and such has not provided much

information or solutions.



So if anyone knows how I can install the 2 updates your help would very much

be appreciated.



Thanks...

Try this ... manually download the updates and save them, do NOT run them:



How to manually download the latest definition updates for Windows Defender

[url]http://support.microsoft.com/kb/923159[/url]



Under More Information, click the download link for either the 32 or 64

bit link



Update for Outlook 2007 (KB933493

[url]http://www.microsoft.com/downloads/details.aspx?FamilyId=C262BCFD-1E09-49B6-9003-C4C47539DF66[/url]



CLick the Continue button to pass Validation and then download the

update for Vista

After the downloads are completed close the browser and any other open

programs

*Right click* the downloaded files and choose " Run as Administrator "

Click through the UAC prompts



Did that get them installed ?



MowGreen  [MVP 2003-2007]

===============

*-343-*  FDNY

Never Forgotten

===============





erikahc wrote:



> I have Windows Vista Home Premium Edition and use Office 2007. I keep trying

> to install these updates but they fail to install. I have rebooted my

> notebook laptop on several occassions but its effect has yet to be seen. The

> updates are Definition Update for Windowns Defender - KB915597 (Definition

> 1.18.2632.5) and Update for Outlook 2007 (KB933493). The error messages are

> Code 80070714 and Code 80070643. When I follow the link for "get help" for

> the latter code it provides the following:

>

> Windows Update error 80070643

>

> If you receive Windows Update error 80070643 while installing updates for

> Microsoft Office 2003, you might need to restart the Office Source Engine

> (OSE) service. Windows Update can automatically start the service to install

> updates for Office products if the service is set to the default Manual

> setting. If the service is disabled, you need to restart it, and then try to

> install the latest updates for Office products again.

>

> To restart the Office Source Engine (OSE) service

> You must be logged on as an administrator to perform these steps.

>

> Click to open Administrative Tools.

>

> Double-click Services.  If you are prompted for an administrator password or

> confirmation, type the password or provide confirmation.

>

> If the Office Source Engine service is disabled, double-click it to open the

> service properties.

>

> Click the Startup type list, and then click Automatic (Delayed Start).

>

> Under Service status, click Start.

>

> If the problem persists after you take these steps, see this Knowledge Base

> article on the Microsoft Help and Support website, or see Troubleshoot

> problems with installing updates.

>

> Help and Support search term: WindowsUpdate_80070643

>

>

> However, I had a problem installing an update previously and have already

> done this and I checked the settings and they remain enabled with delayed

> start. Looking through the knowledge base and such has not provided much

> information or solutions.

>

> So if anyone knows how I can install the 2 updates your help would very much

> be appreciated.

>

> Thanks...

It worked for the windows defender update but with the outlook 2007 update a

problem occurs (but it's never specified) forcing the install to shut down.



"MowGreen [MVP]" wrote:



> Try this ... manually download the updates and save them, do NOT run them:

>

> How to manually download the latest definition updates for Windows Defender

> [url]http://support.microsoft.com/kb/923159[/url]

>

> Under More Information, click the download link for either the 32 or 64

> bit link

>

> Update for Outlook 2007 (KB933493

> [url]http://www.microsoft.com/downloads/details.aspx?FamilyId=C262BCFD-1E09-49B6-9003-C4C47539DF66[/url]

>

> CLick the Continue button to pass Validation and then download the

> update for Vista

> After the downloads are completed close the browser and any other open

> programs

> *Right click* the downloaded files and choose " Run as Administrator "

> Click through the UAC prompts

>

> Did that get them installed ?

>

> MowGreen  [MVP 2003-2007]

> ===============

>   *-343-*  FDNY

> Never Forgotten

> ===============

>

>

> erikahc wrote:

> 

>

Did you ?

[vbcol=seagreen]

> After the downloads are completed close the browser and any other open 



MG



erikahc wrote:

[vbcol=seagreen]

> It worked for the windows defender update but with the outlook 2007 update a

> problem occurs (but it's never specified) forcing the install to shut down.

>

> "MowGreen [MVP]" wrote:

>

> 

You guys sound like you know whwat you're talking about. My code 80070714

does not allow me to download any updates either. Could this be that I'm

running Office 2003 Professional?



"MowGreen [MVP]" wrote:



> Did you ?

> 

>

> MG

>

> erikahc wrote:

> 

>