Good day



I have a Windows XP Pro on a network (the printer connected to is is share

by the network). I have been to even viewer & see errors mostly on

winword.exe application hang (event id: 1002). It is happening with other

applications such excel, ntvdm.exe, fault bucket 02096553, rundll32.exe,

ieplorer.exe, etc.



Please advise

	
Quote:
	

	

		

			
				Originally posted by Gibgo 

Good day



I have a Windows XP Pro on a network (the printer connected to is is share

by the network). I have been to even viewer & see errors mostly on

winword.exe application hang (event id: 1002). It is happening with other

applications such excel, ntvdm.exe, fault bucket 02096553, rundll32.exe,

ieplorer.exe, etc.



Please advise 
			
		
	
	
Hi the error 1002:



Cause 

This problem occurs when one of the following conditions is true:



(a) The Dir.edb database file is missing.



(b) The registry entries that define the paths to the directory database and to other required files point to the incorrect locations.



RESOLUTION.



To resolve this problem verify that the Dir.edb database file file exists and verify the location of the file. Then, change the registry entries to point to the correct locations. To do this follow these steps.



Verify the Dir.edb database file

1 Search the hard drives on the computer for the Dir.edb database file.



2 If the Dir.edb database file does not exist, restore the database from a backup.



For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:



184186 (http://support.microsoft.com/kb/184186/) Exchange from a corrupted directory.



177635 (http://support.microsoft.com/kb/177635/) How to set up a disaster recovery server for Dir.edb



183266 (http://support.microsoft.com/kb/183266/) How to restore an off line backup of the directory service and information store



Verify the registry entries



Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.



1 Start Registry Editor.

2 Locate the following registry key:

HKEY_LOCAL_MACHINE\System\Current\ControlSet\Servi  ces\MSExchangeDS\Parameters

3 Verify that the following registry entries point to the correct locations. If a registry entry points to the wrong location, type the correct path for that entry:

(a) Verify that the "DSA Database File" registry entry points to the Dir.edb database file.

(b) Verify that the "Database log file path" registry entry points to the Edb.log files for the directory service.

(c) Verify that the "DSA Working Directory" registry entry points to the Edb.chk file for the directory service.

NOTE For example type Drive:\exchsrvr\dsadata.

4 After you verify all the registry entries, start the directory service.



Hope this helps you.

Why do I have to create an echange server, the system does not have exhange

server installed.



Secondly how do i find the database dir.edb. where is it located?





"thedon57" wrote:



>

> Gibgo wrote: 

>

> Hi the error 1002:

>

> Cause

> This problem occurs when one of the following conditions is true:

>

> (a) The Dir.edb database file is missing.

>

> (b) The registry entries that define the paths to the directory

> database and to other required files point to the incorrect locations.

>

> RESOLUTION.

>

> To resolve this problem verify that the Dir.edb database file file

> exists and verify the location of the file. Then, change the registry

> entries to point to the correct locations. To do this follow these

> steps.

>

> Verify the Dir.edb database file

> 1 Search the hard drives on the computer for the Dir.edb database

> file.

>

> 2 If the Dir.edb database file does not exist, restore the database

> from a backup.

>

> For more information, click the following article numbers to view the

> articles in the Microsoft Knowledge Base:

>

> 184186 (http://support.microsoft.com/kb/184186/) Exchange from a

> corrupted directory.

>

> 177635 (http://support.microsoft.com/kb/177635/) How to set up a

> disaster recovery server for Dir.edb

>

> 183266 (http://support.microsoft.com/kb/183266/) How to restore an off

> line backup of the directory service and information store

>

> Verify the registry entries

>

> Warning Serious problems might occur if you modify the registry

> incorrectly by using Registry Editor or by using another method. These

> problems might require that you reinstall your operating system.

> Microsoft cannot guarantee that these problems can be solved. Modify

> the registry at your own risk.

>

> 1 Start Registry Editor.

> 2 Locate the following registry key:

> HKEY_LOCAL_MACHINE\System\Current\ControlSet\Servi  ces\MSExchangeDS\Parameters

> 3 Verify that the following registry entries point to the correct

> locations. If a registry entry points to the wrong location, type the

> correct path for that entry:

> (a) Verify that the "DSA Database File" registry entry points to the

> Dir.edb database file.

> (b) Verify that the "Database log file path" registry entry points to

> the Edb.log files for the directory service.

> (c) Verify that the "DSA Working Directory" registry entry points to

> the Edb.chk file for the directory service.

> NOTE For example type Drive:\exchsrvr\dsadata.

> 4 After you verify all the registry entries, start the directory

> service.

>

> Hope this helps you.

>

>

>

> --

> thedon57

> ------------------------------------------------------------------------

> Posted via http://www.mcse.ms

> ------------------------------------------------------------------------

> View this thread: http://www.mcse.ms/message1817692.html

>

>

Gibgo wrote:



> Why do I have to create an echange server, the system does not have

> exhange server installed.

>

> Secondly how do i find the database dir.edb. where is it located?

>

[vbcol=seagreen] 



I'm not sure why "thedon57" thought this had anything to do with an

Exchange Server except for the Event ID you mentioned. If your computer

is not a workstation on a domain with an Exchange Server, naturally

this would not apply to you at all. Is your computer on a domain or

just a workgroup network?



Unfortunately, we don't have enough information about your computer to

know why you are having the errors. It could be caused by software

(drivers, viruses, malware, file system corruption) or hardware

(failing hard drive, flaky RAM, etc.). What changed between the time

things worked and the time they didn't? Is this an old computer? What

is its virus/malware status?



Post back with more details about your system and your network so we can

focus the troubleshooting for you.



Malke

--

MS-MVP Windows User/Shell

Elephant Boy Computers

www.elephantboycomputers.com

"Don't Panic"

I can post you the event files but won't fit on the post (a few of the errors

I have mentioned in my intial question). Its happening with Word/Excel

applications mostly. But in general the whole pc runs slow, from boot up to

shut down. Dr Watson has an error logged for winword.exe.



Please send me your e-mail to send you the log files, need this to be sorted

for the client ASAP.



I have only worked with the computer for the last 2 weeks & ever since has

had a problem. Previously another technician has worked on this computer.What

is strange that they put in so little RAM for a Windows XP Pro system on a

network with Celeron CPU (small cpu since it works as a so called printer

server as well).



I have thus far changed & upgraded the RAM from 128mb to 256mb.



I have Microsoft Anti Spyware loaded. No threats detected.



I have Norton Anti Virus 2005 loaded as well, no threats detected.



The system is running a printer which is shared by the whole network, 4

clients & main Windows Server 2003 SBS.



I intend to run a system file checker to check the intergrity of Windows as

well in a few minutes



Thanks



"Malke" wrote:



> Gibgo wrote:

> 

> 

>

> I'm not sure why "thedon57" thought this had anything to do with an

> Exchange Server except for the Event ID you mentioned. If your computer

> is not a workstation on a domain with an Exchange Server, naturally

> this would not apply to you at all. Is your computer on a domain or

> just a workgroup network?

>

> Unfortunately, we don't have enough information about your computer to

> know why you are having the errors. It could be caused by software

> (drivers, viruses, malware, file system corruption) or hardware

> (failing hard drive, flaky RAM, etc.). What changed between the time

> things worked and the time they didn't? Is this an old computer? What

> is its virus/malware status?

>

> Post back with more details about your system and your network so we can

> focus the troubleshooting for you.

>

> Malke

> --

> MS-MVP Windows User/Shell

> Elephant Boy Computers

> www.elephantboycomputers.com

> "Don't Panic"

>

I have seen on this website that the user setting could be a problem, please

advise if this procedure would help.thanks



http://support.microsoft.com/default...;EN-US;q288367



"Gibgo" wrote:

[vbcol=seagreen]

> I can post you the event files but won't fit on the post (a few of the errors

> I have mentioned in my intial question). Its happening with Word/Excel

> applications mostly. But in general the whole pc runs slow, from boot up to

> shut down. Dr Watson has an error logged for winword.exe.

>

> Please send me your e-mail to send you the log files, need this to be sorted

> for the client ASAP.

>

> I have only worked with the computer for the last 2 weeks & ever since has

> had a problem. Previously another technician has worked on this computer.What

> is strange that they put in so little RAM for a Windows XP Pro system on a

> network with Celeron CPU (small cpu since it works as a so called printer

> server as well).

>

> I have thus far changed & upgraded the RAM from 128mb to 256mb.

>

> I have Microsoft Anti Spyware loaded. No threats detected.

>

> I have Norton Anti Virus 2005 loaded as well, no threats detected.

>

> The system is running a printer which is shared by the whole network, 4

> clients & main Windows Server 2003 SBS.

>

> I intend to run a system file checker to check the intergrity of Windows as

> well in a few minutes

>

> Thanks

>

> "Malke" wrote:

> 

Gibgo wrote:



Please see my comments inline:



> I have seen on this website that the user setting could be a problem,

> please advise if this procedure would help.thanks

>

> http://support.microsoft.com/default...;EN-US;q288367



I have no idea. Is this computer the server? Otherwise, what would

running Office programs unattended have anything to do with this?[vbcol=seagreen]

>

> "Gibgo" wrote:

> 



I don't think the event logs will be particularly useful. I don't

provide free email support, sorry. If you need more extensive support

than you can get from a newsgroup, call Microsoft tech support. Yes,

you will have to pay for it but if it solves your problem it will be

worth it.

[vbcol=seagreen] 



That printer could be the problem right there. First of all, having a

lot of other computers printing to a local printer is a bad idea. There

is no way the host computer is going to do well with that. Have your

client put in a networked printer or a print server.[vbcol=seagreen] 



I'd run some hardware diagnostics, starting with RAM and hard drive

tests.



Malke

--

MS-MVP Windows User/Shell

Elephant Boy Computers

www.elephantboycomputers.com

"Don't Panic"

Well as it states on the website it also affects clients as well, not only

the server. Please can you read the website again!



"Malke" wrote:



> Gibgo wrote:

>

> Please see my comments inline:

> 

>

> I have no idea. Is this computer the server? Otherwise, what would

> running Office programs unattended have anything to do with this? 

>

> I don't think the event logs will be particularly useful. I don't

> provide free email support, sorry. If you need more extensive support

> than you can get from a newsgroup, call Microsoft tech support. Yes,

> you will have to pay for it but if it solves your problem it will be

> worth it.

> 

>

> That printer could be the problem right there. First of all, having a

> lot of other computers printing to a local printer is a bad idea. There

> is no way the host computer is going to do well with that. Have your

> client put in a networked printer or a print server. 

>

> I'd run some hardware diagnostics, starting with RAM and hard drive

> tests.

>

> Malke

> --

> MS-MVP Windows User/Shell

> Elephant Boy Computers

> www.elephantboycomputers.com

> "Don't Panic"

>

Xref: TK2MSFTNGP08.phx.gbl microsoft.public.windowsxp.general:1366519



"" wrote:

> Good day

>

> I have a Windows XP Pro on a network (the printer connected to

> is is share

> by the network). I have been to even viewer & see errors

> mostly on

> winword.exe application hang (event id: 1002). It is happening

> with other

> applications such excel, ntvdm.exe, fault bucket 02096553,

> rundll32.exe,

> ieplorer.exe, etc.

>

> Please advise



Hi

winword.exe hangs is the normal.dot file is corrupted. Just search for

normal.dot file in the c: (system drive) and delete it. This template

file gets created next time you load winword.exe.



Also whats system hardware configuration. Your RAM might be

insufficient for lot of application to work together. To free system

memory clear some of the startup items.

Give us more details on what was the recent change in your computer ?



--

Posted using the http://www.windowsforumz.com interface, at author's request

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I have done a hard drive defrag & now seems to be performing, what you think,

I don't need it to start again



"meow123" wrote:



> "" wrote: 

>

> Hi

> winword.exe hangs is the normal.dot file is corrupted. Just search for

> normal.dot file in the c: (system drive) and delete it. This template

> file gets created next time you load winword.exe.

>

> Also whats system hardware configuration. Your RAM might be

> insufficient for lot of application to work together. To free system

> memory clear some of the startup items.

> Give us more details on what was the recent change in your computer ?

>

> --

> Posted using the http://www.windowsforumz.com interface, at author's request

> Articles individually checked for conformance to usenet standards

> Topic URL: http://www.windowsforumz.com/General...ict414065.html

> Visit Topic URL to contact author (reg. req'd).  Report abuse: http://www.windowsforumz.com/eform.php?p=1380266

>