We are using Win2003 with SMS 2003 SP1.  Admin onsole is set up on several xp

machines with sp1.  All users experience disconnects using remote assistance

which generates the error message:



Faulting application remote.exe, version 2.50.3174.1000, faulting module

ldwmnt.dll, version 2.50.3174.1007, fault address 0x00001884.



There are (or should say were) a couple threads on this.  For some reason

one has been deleted which had my previous post on this problm.  The other

one from Lenny has a blurb about video drivers.  Our problem is occuring on

several models of Dells (gx150, gx280, gx270, gx260).  I know I'm not the

only one having this problem.  Is there a solution or some troubleshooting

technique we can use to get to the root cause?  Thanks.

We are having the same issue.  I have a call into Microsoft about it.



We have SMS 2003 SP1 running on Windows 2003 SP1.

Clients are Windows XP SP2 Remoting Windows 2000 SP4 and Windows XP SP1/SP2.

Clients are running the SMS 2003 SP1 Advanced Client in Advanced Security Mode.



If I get a solution I will post it here.





Thanks,



Scott

I think it's Remote Control instead of Remote Assistance.




	
Quote:
	

	

		

			
				Originally posted by paulcerv 

We are using Win2003 with SMS 2003 SP1.  Admin onsole is set up on several xp

machines with sp1.  All users experience disconnects using remote assistance

which generates the error message:



Faulting application remote.exe, version 2.50.3174.1000, faulting module

ldwmnt.dll, version 2.50.3174.1007, fault address 0x00001884.



There are (or should say were) a couple threads on this.  For some reason

one has been deleted which had my previous post on this problm.  The other

one from Lenny has a blurb about video drivers.  Our problem is occuring on

several models of Dells (gx150, gx280, gx270, gx260).  I know I'm not the

only one having this problem.  Is there a solution or some troubleshooting

technique we can use to get to the root cause?  Thanks. 
			
		
	
	

Microsoft Support said this was an issue with the Compression setting in the Remote Tools Client Agent.  Change as follows:



Site Hierarchy - (Site) - Site Settings - Client Agents

Remote Tools Client Agent

Advanced Tab

Change "Default compression for remote control:" from "Automatically Select" to "Low (RLE)" and Click Apply then OK.  Then change could take up to 25 hours to update online clients.



Hope this Helps.



Scott

Thanks!!!      I'll give it a try and let you know.



"firemanf29" wrote:



>

> Microsoft Support said this was an issue with the Compression setting in

> the Remote Tools Client Agent.  Change as follows:

>

> Site Hierarchy - (Site) - Site Settings - Client Agents

> Remote Tools Client Agent

> Advanced Tab

> Change "Default compression for remote control:" from "Automatically

> Select" to "Low (RLE)" and Click Apply then OK.  Then change could take

> up to 25 hours to update online clients.

>

> Hope this Helps.

>

> Scott

>

>

>

> --

> firemanf29

> ------------------------------------------------------------------------

> Posted via http://www.mcse.ms

> ------------------------------------------------------------------------

> View this thread: http://www.mcse.ms/message1627756.html

>

>

Found this in the help file.  Microsoft didn't happen to mention this did

they? Thanks again.



When you configure settings on the Advanced tab, the previously installed

clients do not automatically receive the new settings. For example, you might

want to change the default compression method, or the default remote access

protocol. New clients that install the Remote Control Client Agent receive

the new settings, but clients that have already installed Remote Tools do not.



To update all clients to the new settings, you can use either of two methods:



Disable Remote Tools in the SMS Administrator console, wait for all clients

to recognize the change and uninstall the Remote Control Client Agent, and

then enable Remote Tools in the SMS Administrator console.

Make the changes you want on the Advanced tab, wait for the changes to

replicate from the site server to all of the clients, and then distribute a

software package to all collections of clients that already have the Remote

Control Client Agent installed. The package updates the Remote Tools client

settings for all targeted clients.

The first method is easy, but might not be suitable for many networks

because of the brief loss of Remote Tools functionality. The second method

does not require any loss of functionality, but is not as simple to perform.

If you use software distribution, the package you create contains the

instruction to run %windir%\MS\SMS\Clicomp\Remctrl\Rchwcfg.exe (%windir%

denotes the Windows folder on the client) with a command line parameter of

install. This will cause a Remote Tools client component to recognize the

changes made on the Advanced tab and update the client settings.







"firemanf29" wrote:



>

> Microsoft Support said this was an issue with the Compression setting in

> the Remote Tools Client Agent.  Change as follows:

>

> Site Hierarchy - (Site) - Site Settings - Client Agents

> Remote Tools Client Agent

> Advanced Tab

> Change "Default compression for remote control:" from "Automatically

> Select" to "Low (RLE)" and Click Apply then OK.  Then change could take

> up to 25 hours to update online clients.

>

> Hope this Helps.

>

> Scott

>

>

>

> --

> firemanf29

> ------------------------------------------------------------------------

> Posted via http://www.mcse.ms

> ------------------------------------------------------------------------

> View this thread: http://www.mcse.ms/message1627756.html

>

>

Okay... it appears the help file excerpt was for legacy clients.  I hope.

Keeping my fingers crossed this works :o)



"firemanf29" wrote:



>

> Microsoft Support said this was an issue with the Compression setting in

> the Remote Tools Client Agent.  Change as follows:

>

> Site Hierarchy - (Site) - Site Settings - Client Agents

> Remote Tools Client Agent

> Advanced Tab

> Change "Default compression for remote control:" from "Automatically

> Select" to "Low (RLE)" and Click Apply then OK.  Then change could take

> up to 25 hours to update online clients.

>

> Hope this Helps.

>

> Scott

>

>

>

> --

> firemanf29

> ------------------------------------------------------------------------

> Posted via http://www.mcse.ms

> ------------------------------------------------------------------------

> View this thread: http://www.mcse.ms/message1627756.html

>

>